Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to Kingfisher Company Inc., the STAR Cordless Programmer App on Google Play & the App Store and www.kfci.com and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Kingfisher Company Inc. include www.kfci.com and KCi. The KCi website is an informational site. By using the KCi website and or our STAR Cordless Programmer App, you consent to the data practices described in this statement.

1. Who We Are

Kingfisher Company, inc. (KCi) designs, manufactures and engineers, state-of-the-art emergency communication, and fire detection systems. A typical system manufactured by KCi might include one or more receivers, transmitters, call boxes, interfaces, evacuation devices, (PAS) antennas, battery chargers, and rechargeable batteries.

If you have any questions about this Policy or how we handle your data, you can contact us at:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mailing Address: 81 Old Ferry Road Lowell MA 01854

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Site.

2.1 Information You Provide

When you interact with us, you may provide the following types of information:

Contact information – name, email address, phone number, company, job title.
Project information – details about your project, goals, requirements, timelines, and related documents or descriptions you choose to share.
Communication content – messages sent via our contact forms, email, or other communication channels.
Optional information – any other information you voluntarily provide.

Fields marked with “*” on our forms are required so that we can respond to your inquiry.

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and how you interact with the Site, such as:

IP address
Browser type and version
Device type and operating system
Referring/exit pages
Pages viewed and time spent on each page
Date and time of your visit
General location (e.g., city/region) based on your IP address

This information is typically collected using cookies, analytics tools, and similar technologies (see Section 6 – Cookies and Similar Technologies).

We do not intentionally collect sensitive personal information (such as health, financial, or government ID data) through this Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to inquiries: To reply to messages you submit via our contact forms or email and to schedule and conduct meetings.
To provide and improve our services: To understand your needs, prepare proposals, manage projects, and deliver design and development services.
To operate and maintain the Site: To troubleshoot technical issues, monitor performance, and keep the Site secure.
To analyze and optimize: To understand how visitors use the Site, improve user experience, and inform our content and service offerings.
To communicate with you: To send you updates, responses, or other information related to your inquiries or our ongoing work with you.
To comply with legal obligations: To meet legal, regulatory, and contractual requirements, and to protect our rights and the rights of others.

4. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

Service providers:
With trusted third-party vendors who perform services on our behalf, such as:

Website hosting and maintenance
Analytics and performance monitoring
Email and communication tools: These providers are given access only to the information they need to perform their services and are required to protect it.
Business partners and subcontractors (for projects): If necessary to deliver a project you have engaged us for, we may share limited information with design, development, or integration partners under appropriate confidentiality and data protection terms.
Legal and compliance: When required to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect the rights, property, or safety of KCi, our clients, or others.
Business transfers: In connection with any merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to appropriate protections.

5. International Data Transfers

Because we are a global team, your information may be processed in countries other than the one in which you reside. These countries may have data protection laws that are different from those in your country.

Where we transfer personal information internationally, we will take steps to ensure that your information is protected in accordance with this Policy and applicable law (for example, through contractual safeguards).

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

Remember your preferences
Understand how visitors use our Site
Improve performance and user experience

We may use third-party analytics providers (for example, website analytics tools) to help us understand how visitors use the Site. These providers may set their own cookies on your device.

Where required by law, we will ask for your consent before setting non‑essential cookies and you can update your preferences at any time via the cookie settings tool on the Site.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They can be “session cookies” (deleted when you close your browser) or “persistent cookies” (stored until they expire or you delete them).

6.2 Types of Cookies We May Use

Strictly necessary cookies: Required for the Site to function properly (e.g., security, basic navigation).
Analytics/performance cookies: Help us understand how visitors use the Site (e.g., pages visited, time on page) so we can improve content and usability.
Functionality cookies: Remember choices you make (such as form details or preferences).

6.3 Managing Cookies

Most browsers allow you to:

Block cookies
Delete existing cookies
Set preferences for certain types of cookies

Please note that disabling some cookies may affect the functionality or performance of the Site.

7. How We Protect Your Information

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures may include:

Use of secure hosting providers
Access controls and authentication
Encryption in transit where appropriate
Internal policies and procedures for handling data

No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including:

As long as needed to respond to your inquiries or provide services
As required by applicable laws, regulations, or contractual obligations
For a reasonable period to maintain business records and resolve disputes

When information is no longer needed, we will delete or anonymize it where feasible.

9. Your Rights and Choices

Depending on your location and applicable law (for example, if you are in the UK or EU under the UK GDPR / EU GDPR), you may have some or all of the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain exceptions.
Restriction: Request that we restrict how we process your information in certain circumstances.
Objection: Object to certain types of processing, including processing based on our legitimate interests.
Portability: Request a copy of your information in a structured, commonly used, and machine- readable format, where technically feasible.
Withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We may need to verify your identity before responding to your request.

We will respond to your request as soon as reasonably possible and in accordance with applicable law (typically within one month).

If you are located in the UK or EU and you believe we have not handled your personal data properly, you also have the right to lodge a complaint with your local data protection authority.

10. Children’s Privacy

Our Site and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to remove such information.

11. Third-Party Websites

Our Site may contain links to third-party websites or services that are not controlled by KCi. This Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will update the “Last updated” date at the top of this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mailing Address: 81 Old Ferry Road Lowell MA 01854